The economy has changed telecommuting from a perk to a cost reducing business necessity. This has produced a number of benefits for companies. Lower overhead, larger hiring pool, and smaller carbon footprint just to name a few. It comes with some challenges as well in regards to managing and supporting remote employees.

A remote employee's performance is dependent on the support they receive. An over-burdened IT staff can lead to disruptions in business and frustrations for the remote employee, %41 of which say they cannot access a live help desk without extended waits and frustrating delays. The additional burden on the IT staff can lead to decreased performance within the office as well, as the help desk struggles to support on-site and remote employees at the same time.

"Old support and infrastructure models are breaking down in the face of the Remote Revolution," according to Chris Kenton, BPM Forum senior vice president and Remote Revolution report author. "Dramatic changes are impacting when and where work happens, but are creating serious unmet demands on IT departments and, in many cases, lost business opportunities. This is a business performance issue that companies need to address head-on."

In response, Hey PC Guy is happy to announce their new Remote Workforce Solutions. Customizable solutions for your remote staff's support needs. You tell us what challenges you are facing and we will suggest an appropriate support package or tailor one to your specific needs.

Our Address: Hey PC Guy LLC | P.O. Box 1942 | Hillsboro, OR 97123, US.
Our Phone: 877-717-2489.