| What is remote computer support? | Remote computer support, or "online support", allows a PC Guy to view and control your computer securely right through the internet. It's like watching your computer fix itself! |
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| Is it easy to use? | Extremely! Just log into our support website. Once connected, you can sit back and watch your PC Guy go to work or walk away and do something else. |
| Is it secure? | Yes. The remote connection uses a 128-bit Advanced Encryption Standard and Secure Sockets Layer encryption to ensure that the data exchanged is completely secure. |
| How long does an average support session last? | The average support session takes less than an hour. However, in cases where the computer problems are severe (read: lots of viruses) it can take longer. |
| Can you get back into my computer after my session is over? | No. Not until you log in again to request support. When your PC Guy is disconnected, the remote support software is automatically uninstalled and we can no longer see or access your computer. |
| Why is remote support better than other support options? | In the past, support options were limited to waiting on hold for a PC or software vendor, lugging your computer into a local repair shop and waiting for days for it to be repaired, or to wait for a technician to come to your home. Remote computer support allows us to connect directly to your computer so you don't have to perform complicated instructions over the telephone to repair your computer yourself. This allows us to identify and resolve your issues much faster which saves you time and money. With Hey PC Guy! there is no need to wait on hold or contact multiple vendors for support. In short, our support services are more convenient, less time consuming, and less expensive than other support options. |
| So, what is malware anyways? | Malware, from the words malicious and software, is software that was written with the intention of causing harm. |
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| What kind of harm can malware do? | It depends on the infection. You could be dealing with mildly annoying popups, losing function of your PC, or having personal and financial data stolen. |
| What can I do to protect myself? | The most important thing you can do is pay attention. A number of infections can be avoided simply by not clicking on suspicious ads and popups. Antivirus and Antimalware software with real time protection such as Avast antivirus and Malwarebytes Antimalware will protect you from most threats if kept up to date. Finally, don't download anything from an un-trusted source, particularly peer-to-peer filesharing such as Kazza or Limewire. |
| What should I do if I think I have malware on my computer? | First, make sure your antivirus and antimalware software is up to date. Once you've done that, run a scan. If they are current, most infections will be found and removed. If your security software doesn't remove the infection, you can save quite a bit of time by hiring an expert such as a Hey PC Guy! technician. You can schedule an appointment here, or call us at 877-71-PCGuy (877-717-2489) |
| If I hire a professional and they can't remove the infection, would I still have to pay? | Most tech support services will require payment whether they are able to remove the infection or not. At Hey PC Guy!, our services are guaranteed for 7 days. If we are unable to remove the infection, there is no charge to you. |
| Is there anything else I should know about malware? | As the name states, malware is malicious in nature. It is possible that the infection will do irreparable damage to your operating system, or cause you to lose irreplaceable data. Fortunately, you have a backup plan in place, right? If not contact us for a solution. |
